Frequently Asked Questions
Everything you need to know about your TimeScape experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our Returns Portal to start a request and receive a prepaid shipping label.
Are TimeScape products covered by a warranty?
Yes, all our timepieces and premium accessories come with a limited two-year warranty that covers manufacturing defects and internal movement issues.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
Are your materials ethically sourced?
Sustainability is core to TimeScape. We partner only with suppliers who adhere to strict ethical labor practices and use recycled or responsibly harvested materials whenever possible.